Hidden costs that were not highlighted during the booking process. Had to go back in and resubmit the times for the car drop off even though I clearly gave them during the phone booking process. When I went back in to resubmit I was charged an additional cost for the drop off. Not impressed with the process.

Very enthusiastic, clear explanation, simple process.

Very satisfied. The car rental desk at Dublin Airport was easy to find, located within the airport. The procedures were straightforward. When we asked if there were any fees for taking the car to Northern Ireland, they assured us there were no extra charges (unlike what the website said about daily fees in euros). After completing the paperwork, the shuttle bus arrived quickly to take us to the parking lot. The staff helped us load all our luggage into the car.

Pick up of the car was fine but drop off was awful and got scolded because the attendant wanted to leave early and had to stay until we returned the car. We then found that he had charged us an extra day for this (we returned it before the drop off time we had chosen) so when we said that we will keep it until the next day as we are paying for it - he removed the charge because offices don’t open on Saturday! So obviously should have be impossible for us to pay until then right?! I had almost forgotten this until I got 4 incorrect credit card charges 6 weeks later which I noticed on my bank statement - I don’t have fines or tolls, and when I emailed the branch they fob me off and said they didn’t charge it. AVOID at all costs - terrible company.

Like: The car that we had was really comfortable and great to drive. James at the pickup office was very helpful and all about the customer!