Overall very satisfied. The car was in good condition, and Turkey is great for self-driving. Summer is too hot, and having a car makes it much more comfortable.

I couldn't get a Renault as requested and had to pay extra for another car. The car was in good condition.

The lady at the counter was quite patient. My English is not good, and she communicated with me repeatedly

Waited a long time for the car to be delivered.

Bad attitude. The booked car was not available, and they gave us a so-called equivalent car, but the trunk was too small to fit our luggage. After a long discussion, they said there were no cars left and asked us to switch to a sedan. If an SUV couldn't fit, how could a sedan? We reluctantly took the car, and after more than an hour, they called to say a car was available for a bit more money. Why didn't they mention this earlier? We thought a big company would have more cars and better communication, but we were disappointed. The return process was better, with good service as it was a different location.