The car is relatively new, and the pickup and drop-off process was quite fast! Although the car is not very large, it could fit three suitcases without needing to fold up a seat. Overall, very satisfied! Will provide further feedback later depending on any additional charges.

We rented two cars at the same time and parked them together. One car was charged over 500 RMB for parking, while the other had no parking fee but was charged 72 euros for cleaning.

The weather was cold and rainy. We were asked to drag our luggage to the parking lot, but there was no car available there. We were told to wait for five minutes, but it took about twenty minutes. It was 0 degrees and raining, and after such a long wait, a car with a flat rear tire arrived. We found out and were told we had to wait another hour to change cars. It was too cold, so we dragged our luggage back to the airport to wait. The process was inefficient, and the pick-up staff were very rude with a heavy accent in English, and got impatient when asked to speak slower. We were the only ones renting a car that day, but it took a total of three hours to finally depart.

Excellent service

They said the deposit would be refunded in 4-5 working days, but it hasn't been returned yet. They also don't respond to emails.