The order page said there was Chinese customer service, but there wasn't. Also, the insurance is too expensive. A three-day car rental costs over 1,600 baht, but the insurance alone costs over 1,000 baht. Altogether, it's over 2,000 baht. I didn't want to buy the insurance because it's too expensive, but since there was no Chinese customer service, communication was difficult, so I just went with it.

Good, professional and friendly!

The car was clean and new (with a bit external scratches which was ok). We waited at pick up for a bit long time since there were other customers and it seem like their staffs were busy. but overall they were very helpful.

Easy to use, reliable. I was a bit unsure since the price was super cheap and I was like "what if we can't get the car when we got there?" but everything was smooth.

Car was in good condition and the Budget personnel are very friendly with good customer service.

I was told to return the car to arrival hall before 1 hour I reach the airport. however, after I got there, the staff told me to go departure hall to return the car.