I am very satisfied. The staff were friendly, and the car pickup process was quick.

The queues were extremely long on Christmas Day, and I waited for two hours.

I booked a Suburban, but they didn't have the car available and claimed that only a Lincoln Navigator was left, so I ended up taking it. When I returned the car, they charged me an extra $2200, claiming it was due to the change in vehicle type. This amount was even higher than the original rental fee. Thankfully, the rental platform and the car rental company communicated, and the extra charge was refunded. Everyone should be cautious when renting cars to avoid getting trapped by rental company schemes.

The distance from Los Angeles airport to the rental company is not far, but the line was too long and there were too few staff. We spent two hours just waiting in line. After getting the car, it had issues, and we had to return it to get a replacement. Altogether, it took three hours. It was exhausting and caused us to find accommodation only in the early morning!

There are 2 after rent bookings on my credit card and i dont know why