When I picked up the car, I was given a BMW 320 Touring, which is smaller than the Passat Touring I initially reserved. The trunk couldn't fit three pieces of luggage (the Passat was advertised as being able to fit three pieces). This forced me to upgrade the car. During the upgrade, the staff claimed it would only cost an additional 20 CHF per day with no change to the insurance fee, but the actual charge was 25 CHF per day, plus close to 100 CHF in taxes (which the staff didn't mention). I emailed them, but they insisted it was my fault and said everything had been communicated. When I returned the car and confronted the staff with the order, he dishonestly claimed the charge was 20 CHF per day plus 25 CHF with taxes (the order clearly stated 25 CHF per day and nearly 100 CHF in taxes). Absolutely ridiculous.

Satisfied

The onboard navigation system is excellent, the diesel engine is powerful, and it handles hairpin turns perfectly.

We actually arrived about 1 hour earlier than the time we gave Alamo for pickup. Still, the lady at the desk was so understanding and said she would go and check to see if the car was ready for pickup. She returned within 10 mins and said we could go and pick up the car. The girl at the car park also helped us with showing us the controls of the car since I was not familiar to the model. It was a hybrid automatic. Usually I drive a manual. The quality and condition of the car was superb. It suited our needs perfectly. We were able to load our luggage and leave for our holiday. The same girl met me at drop-off. She checked the car carefully with me and there were no issues and we were able to leave within 5 mins or so. It was ever so smooth.

Didn't want to be persuaded to buy the high-tier insurance from the rental company. They took 1500 Swiss Francs, and it hasn't been refunded to my credit card yet. Other rental companies refund within an hour of return.