I always rent from Alamo. The process is simple and convenient, especially the quick return service.

The queue time was too long.

There were many people in line, but the service was still very good, and the car selection areas were clearly divided.

Like: Found the vehicle last in the trip planning and still got a wonderful price. The check in was all computerized and I got to pick my vehicle from a number of choices makes and models. Really liked the whole process and very considerate personnel helping with the check in computers. And check in only took minutes.
Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.