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Worst rental experience of my life!

Reviewed: Tue, Jun 18, 2019
About FOX RENT A CAR: 6.0 /10
Fox only had three employees checking people in and it took over an hour to get my rental. The 2017 Dodge Grand Caravans outside appearance was bad with dents, scratches and other damage. The 24 hour roadside assistance and Fox customer service suck. On my last day of vacation, the van broke down. It took over an hour of continuous calling to talk to a representative to get a tow. It took even longer to get a tow truck. I was stuck with my wife and two young children in a not so good area of town where prostitutes and drug addicts were hanging out, but Fox and the 24 hour roadside assistance people acted like they could care less. My family spent over 3 hours before a tow truck came. The final insult was Fox charged me $7.99 per gallon for gas for a total of $99.88 when the van was towed back because it had 3/8 tank of gas. I could go on, but will finish my comments now.
About QEEQ: 10.0 /10
Easyrentcars.com was very easy to book the rental.
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on FOX RENT A CAR ORLANDO AIRPORT

D.Schuoler

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Tue, Nov 26, 2019
“Average rental, don't get robbed by getting unnecessary add-ons.”
About FOX RENT A CAR: 6.7 /10
Check in was slow, and the gentleman at the desk was pushing unnecessary items on us. Such as additional insurance, and till pass that wasn't necessary. When we declined, he continued to try and sell us what wasn't needed. He came up with ridiculous reasons as to why we would need it. We still declined, and didn't need it. Wasn't able to use credit card without chip. Why? That's very ridiculous! Tha van had a low tire, as we began to drive away. Continued to get low as we drove, even after putting air in it.
About QEEQ: 10.0 /10
Booking was fine.

C.Vize

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, Oct 24, 2019
“I have been to Orlando 5 time in last 15 years and this is the worst car I have had ever”
About FOX RENT A CAR: 6.0 /10
Counter staff where great Car wasn’t ready Waited 2 hours after a 9 hour flight not ideal Car was filthy Car wasn’t in good condition Car broke down ruining last 2 days of holiday Car had poor brakes Car was very noisy when opening rear doors Price of car appeared to go up by £200

M.Klein

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Fri, Apr 12, 2019
About FOX RENT A CAR: 7.0 /10
We arrived at fox at 1 am and get the car at 3:30am. 1 person for 12 customers. The guy charge insurance without our authorisation. We get back the day after and get our money back.
About QEEQ: 8.0 /10

Annie c

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Mar 15, 2019
“Never again !”
About FOX RENT A CAR: 8.0 /10
The car was great but they said standard insurance is not included , this is misleading and therefore not comparable to other prices as they wanted to add on lots more money for something normally included, everyone at the counters were complaining and being sold extra products , I would not use then again although the car was great ..
About QEEQ: 10.0 /10

J.Molyneux

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Mon, Mar 4, 2019
“Overcharged!”
About FOX RENT A CAR: 8.3 /10
We were charged over close to twice what we were originally quoted. I was told it was a deposit but we haven't received and monies back at this point. Was quoted $368 and was charged $633.

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