Even after returning home, I received notifications of charges. Due to an incorrect date format, one charge failed, so I immediately called the bank to report my card lost. Ultimately, I was charged twice after returning home and am currently disputing these charges through my bank.

Inspection showed no issues and we signed off, but later they emailed claiming there was damage and charged me nearly a thousand yuan without reason. This is a terrible company!!

Only one staff member was handling things, and I waited for 20 minutes.

Would have been good to have been escorted to pickup location. Had a little difficulty finding the car in the general pickup car park one level up and away from Arrivals. Wasn’t told to report into second rental office - was given number plate of car only.

They charge me after I dropped off the car and they didn't send the charge details