The service attitude is good, but there was no practical solution to the problem.

Overall, the service was satisfactory. The staff at the pickup counter explained everything in great detail, and the staff at the drop-off counter were also very friendly.

The store at Vienna train station is easy to find. The car pick-up process is simple, without any upselling. The staff is very friendly and communicates well.

Overall satisfactory, but the staff service is average. No fine payment service available.

I have submitted a very lengthy feedback email directly to the Eurpocar desk in Vienna airport. I can share a copy with you if you wish. Their company representatives' responses to us were shocking and drastically impacted our holiday. I will never use Europcar again. Your survey above should also include queries realting to the duration of the rental.

Nothing much to add here. It did as it promised.