Enthusiastic service, quick car pickup

Usually, when booking through Zuzuche, the available cars at the store are the less desirable ones in the category, and there's no way to upgrade without paying extra!

Europcar is quite professional in Europe, slightly below Hertz. Their stores are large and professional, with clear instructions, which is very important and makes finding your car quickly easier (In this trip, we also used Avis for the third rental, and their instructions were unclear, taking us an hour to find the car, with average customer service and fewer car models, so we won't use them again). Many foreigners rent from Europcar. This is our second rental of the trip, from the airport. Due to a lot of luggage, we were first given a Ford business van (7-9 seats), but it felt too big for parking and maneuvering, so we requested a change (a very wise decision, given that the public underground parking garages have very narrow paths, making it easy for large vehicles to get scratched). The second car was a manual Hyundai sedan, but it couldn't fit our luggage (we could fold down the rear seats to fit the luggage, but that's not safe for travel), so we changed the car for a third time. After several changes, the front desk upgraded us to a manual Jeep for free, which was perfect. The Jeep handled excellently on mountain roads and steep paths, providing a safe driving experience. We returned the car at Avignon train station, which was very convenient, taking only five minutes. The clear instructions and ample parking space were helpful (unlike Avis at the train station, which had very few parking spots, no staff, and lacking designated parking spots could delay your schedule).

When I arrived, the line was very long, and I waited quite a while. The service lady's attitude wasn't very good, possibly because it was crowded and her English was poor. However, she did confirm if my luggage could fit into the rented convertible mini. So, there wasn't much to complain about. Returning the car was very convenient; as soon as I drove in, staff came up to guide and check the car's condition. The return process was smooth and quick!

Arrived earlier then booked pick up time , told me they didn’t have a car in My group (BS) ! Tried to up sell me Mercedes A class for extra 490 euro ! I went back at booked time to be given A damaged car, with filthy glass !! Never will I rent from euro car .