The staff at Avis are very professional and provide excellent service! They are patient and courteous.

The staff was enthusiastic and patient, explaining everything in detail. The attendant at the AVIS downtown store in Fes, Morocco, was very welcoming. I added full coverage insurance with zero deductible on the spot. Due to a misjudgment on the vehicle, they quickly replaced it with another car for us. This car had only 30,000 kilometers on it, looked very new on the outside, and the interior was clean and tidy. After six days of driving, this car was excellent value for money. The return location was near Terminal 2 of Casablanca Airport, and the staff quickly inspected and released my deposit that day. In fact, AVIS's deposit is not high at all; it might be because I've rented vehicles from this global company before, the deposit was only 2000 dirhams. Surprisingly, the car I initially rented in Morocco from EUROPE required a deposit of 16,800 dirhams. So choosing AVIS was absolutely the right decision. I will continue to rent cars from their company in the future.

When I arrived at the rental company, there was no order information, and they didn't reserve a car. Fortunately, the staff helped me find a similar model.

The car return location at the airport is hard to find.

Around 45min to wait for avis agent at pick-up. For drop-off.. more than 2h to wait for avis agent at Marrakesh ..nobody at agency because Ramadan. Why no warning about that at pick-up ????