It's okay.

Booked a Range Rover but received a smaller Range Rover Evoque. Couldn’t fit our luggage. Rental fee was unchanged, and no alternative provided after negotiation with your company. Therefore, giving a negative review!

This time we got new four-wheel-drive cars and the return process was not as strict as before. Overall, very satisfied.

First, during car pick-up, the time was very tight and customers were not given enough time to inspect the car's condition, including any pre-existing exterior damage. Second, during car return, they inspect the car with an overly critical attitude, even penalizing for tiny scratches less than a centimeter long. Third, during car return, the company does not accept photos taken at the time of pick-up as evidence of existing damage, which is clearly unfair. Fourth, the company has a bizarre and unreasonable policy: the inspection done in the presence of the customer during return is not final; it gets re-inspected after cleaning, and that is considered the final judgment. I didn’t rate it one star but gave it two stars because their service attitude is still somewhat acceptable and there is room for negotiation.

The car was not thoroughly inspected during pick-up, just a brief introduction. However, during drop-off, the inspection took nearly an hour with every inch of the car being checked meticulously. Shouldn't the inspection process be consistent for both pick-up and drop-off to be fair?