I feel like I was tricked. The rental price was about the same as the car I rented before, so I thought I got a good deal. However, when returning the car, they claimed there was a scratch on the lower part of the front bumper. Since it was on the underside and could only be seen by lying on the ground and looking up, it wasn't captured during pickup. I had no choice but to accept it and paid over 300 euros in compensation.

The deposit refund process was very quick.

Very satisfied. We were given a Volkswagen Taigo with only 900 km on it, almost brand new. It was easy to drive, though a bit underpowered. The car had enough space for two people and two large suitcases. The rear seats could be folded down to connect with the trunk. Europcar provided excellent service. There were no upsell attempts, and they sincerely advised us that we didn't need to pay for additional options. Returning the car was quick—just drop off the keys, and the credit card hold was released immediately. Inside the car, a type-C charging cable is required to charge your phone.

No pressure to buy insurance, staff were friendly, highly recommended

The procedure was quite slow