I picked up the car at 2:00 PM, and there was no line.

This company isn't very large in the local area. There is no dedicated counter at the arrival level, and the store is a bit of a distance from the arrival exit. However, the staff were very friendly and picked us up immediately after we called.

Could not find the airport pickup service staff. After contacting them several times, a kind person took me to the shuttle pickup point to wait for the car. This significantly impacted the service quality.

The service during pick-up was acceptable, but the return experience was very poor. We returned the car at Izmir Airport, our last stop, and had a flight to Istanbul the next day. Since our hotel was right next to the airport, we decided to drop off all our luggage at the hotel before returning the car. After returning it, we asked if they could drop us back at the hotel, which was the Hilton nearby. Initially, the person said he didn’t know where the Hilton was, then after a phone call in Turkish, he pretended not to understand English anymore. This made me very angry because his English had been fine previously. Luckily, we had already dropped off our luggage; otherwise, we would have had a huge problem. The experience was awful.

excellent