ISTANBUL CAR RENTAL REVIEWS

The rental staff were really friendly, super professional, and genuinely helpful.

Super happy with this rental. They gave us a nearly brand‑new car with just 1,036 km on it. The paperwork was quick and easy—everything done in under 20 minutes. Really loved the whole experience.

They took a €125 deposit and gave it all back with no random extra charges, which was great. I’d really recommend paying for the full insurance at €21 a day—when you return the car you just walk around it once and you’re done. Just be aware there’s basically no service. We rented a child seat and the staff just handed it to us, said “finish,” and disappeared. The buckle on the seat was a bit dodgy and we spent a good 7–8 minutes trying to get it set up properly. The car we got was in so-so condition too. Not long after we started driving, the tire pressure warning came on. We checked and there was no visible leak, but later realized the tire tread was almost worn flat. No wonder the car felt like it was slipping a bit on mountain roads. Luckily nothing happened. When you pick up the car, really check it carefully, especially the tires, and insist they change the car if something doesn’t look right.

The car we rented was pretty solid. It fit 5 people and 4 suitcases packed to the max, but the back seats weren’t very comfortable and it burned quite a bit of gas. Aside from that, it was great overall.

Front desk service was decent. We’d booked the car for 11:30 pm, but even though we got to the branch at 11:10, they still wouldn’t let us pick it up early. The paperwork was quick and easy, but the pickup spot is a bit confusing—you have to walk out of the terminal, cross the road to the parking building, and the signs there aren’t very clear.

The pickup process is actually handled in the airport terminal at P3 arrivals, not in the P3 parking area. Because the staff’s English wasn’t great, I wandered around the P3 car park for a while before finally figuring it out with a translation device. The car was a 2024 model and the paperwork was pretty straightforward. They took a €150 deposit; the car had about 50,000 km on it. You collect and return the car on the lowest level of the parking area. The return inspection was simple too — they used a tablet-like device to take photos all around the car and automatically generate the contract, then you just sign. The car already had some scratches, and the staff clearly told me they weren’t my responsibility. The deposit is refunded to your card after about two weeks. Tolls were a bit over €600 and they charged a 20% management fee on top. Overall, this Turkish rental company was decent.

The whole process was super simple, and the older gentleman who helped with pickup was great—he even set up CarPlay for us.

It was okay, nothing special but no major issues.

Overall really happy with the whole experience.

The staff were professional and efficient, and both pickup and return were really convenient.

The staff at the registration window were really unfriendly and had a strong “just doing my shift” attitude. We arrived about half an hour early to pick up the car and they still refused to let us take it, saying we had to wait until the exact time. Funny enough, when returning the car they were totally fine with doing it early. Overall their attitude was just so-so.

The staff at the actual pickup area were much nicer, and the return process there was really smooth. Overall it was a good experience and very convenient.

Shout-out to the guy who handled our return—he was great.

Super satisfied – no hidden or extra fees at all, which was awesome.

The rental company was really efficient overall—pickup and drop-off were super smooth with no hidden charges at all.

Overall the rental company was really efficient. Pick-up and drop-off were super smooth, and there were no hidden fees at all.

So-so overall, the car was in pretty poor condition.

Service was fantastic, and they even upgraded my car for free.

Store staff were really great!

Rented a car for 11 days and it was honestly great. First off, they didn’t try to push any extra insurance or add-ons. Then they upgraded my car, and it turned out to be almost brand new with only about 500 km on it. Returning the car was super quick too — they did a quick walk-around, said everything was fine, and I was done in under 10 minutes. The deposit refund was impressively fast, it hit my account the next day. I checked the breakdown and the difference matched the highway tolls exactly, so there were no hidden charges. I’d originally been worried about surprise fines or penalties, but there were none.

Overall, we were really satisfied.