This is the third time renting from this company. I arrived at 4 a.m., called them, and someone came right away to complete the paperwork. Picked up the car from the parking lot across the street, and for returning, I just went to the arrival level to find a staff member. Even though there was a language barrier, there were no issues and the process was very fast.

It was my first time using National, so I was extra cautious. When the car arrived, I took many photos and videos to record everything. The staff at the counter were very polite. During the car inspection, as with other rental companies, there were minor scratches on the car and wheels. The staff was very helpful and quickly documented the noticeable scratches and reassured me not to worry since I had photo records. Returning the car was also quick. The staff mentioned that the 10,000 ฿ deposit would be returned within a week, but it took two weeks for the bank to process the refund. I will definitely use them again.

The car that I rented is good in the interior but the exterior is bad with scratches everywhere and the front bumper clip is broken which caused the bumper to slightly detached. Your staff told me that the bumper which is slightly detached is caused by me. Very unprofessional as he should check first on the pick up car acknowledgment before accusing me for causing it.

Keep it up. Good and easy to book

Everything is smooth sailing.

The car was dreadfully underpowered. Automatic that could barely manage some of the hills in Phuket. This is the second time I`ve had this experience and it makes me wonder if it is intentional! There were only two of us but had we had a car full we would have been pushing it up some hills! It was a new car too!