Sign the documents swiftly without unnecessary questions to save a lot of time. They won't cheat you.

We spent an hour dealing with insurance upsell due to language barriers and a faulty translator. Initially, they tried to sell me a super insurance package which I declined several times, but the representative kept insisting. I wasn't sure if I misunderstood, so I called Zuzuche's Chinese customer service from the airport. As I suspected, she was still trying to sell the insurance. After confirming with Zuzuche that I didn't need their insurance and that I already had the coverage I required, the issue was resolved. The staff who processed the contract and the two men during car pickup were very helpful. Later, I extended my rental by a few days due to a change in plans. Despite repeatedly confirming with them that the return time was 6 AM, the staff was 30 minutes late. This made me rush between the check-in counter and the car rental office, causing me a lot of stress about missing my flight. Although I was dissatisfied, I still tipped all three staff members.

The night before returning the car in Thailand, I was shopping at Siam Paragon in Bangkok. I parked the car around 7 PM in the parking lot. Since there were many cars, I parked under the guidance of the staff. I asked if it was okay to park in front of other cars, and the security said it was fine. So we went shopping. Around 10 PM, we came out and found a security guard waiting next to our car. He informed us that one side of our car was deliberately scratched. We then went to the security monitoring room with the guard and reviewed the footage. We saw two people who scratched our car; they were the owners of the car parked inside ours. We got their license plate number. The parking lot staff, knowing we were unfamiliar with the place, arranged a car and even sent a staff member to accompany us to the police station. With the license plate number in hand, the security communicated with the police in Thai, and the police asked me questions in English. In the end, the police gave me a paper written in Thai, saying I should give it to Budget when returning the car at the airport the next day and that I didn’t need to worry. This ordeal took over two hours. The next day, I arrived at the airport to return the car and handed the paper to Budget’s staff. However, they said the paper didn’t have the perpetrator's license plate number and that I should either go back to the police station to get it or pay out of pocket. My flight was at 11:25 AM, and I was at the airport by 8:30 AM, so how could I go back to the police station? I asked them to help contact the police or get the number, but they refused and instead asked for 856 RMB for the scratches. I showed them the evidence and the surveillance footage from the parking lot proving I was the victim. Despite that, they insisted on needing the license plate number. Even though the police forgot to write it down (I still have the paper), Budget was unhelpful. It was incredibly frustrating! I will never rent from this company again!

Very simple and quick. The car was in great condition. I got a hybrid vehicle, which was very fuel-efficient.

Fern, a female counter woman at the budget, had a very kind service in easy-to-understand English

I will continue to use Easy Rentacar.com. Because you can book cheaper than Rentacars.com