vehicle was given 2 hours late and i was late 1 hour and charged late fee. terrible.

Counter service was great from the one woman -- but she was the ONLY one, so a 15-minute wait.

Very easy!

Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.

I somehow was charged almost three times what I was quoted.

No I need a full size car and they gave me a glorified small cross over and called it an up grade. I had to food down the seat to fit my luggage and couldn’t use the car with the whole family with all the luggage in it.

Like: Everything