Overall satisfied. After leaving the airport, you can take a shuttle bus directly to the pick-up location. However, the wait for the shuttle bus was a bit long.

Received a free upgrade to a sedan, a Hyundai, quite good.

This company is very reliable, and the cars are very new. The car I rented this time had only a little over twelve thousand miles. Last year, my wife and her friends rented a Suburban with just over five thousand miles. During this trip, a small stone flew and created a tiny hole in the windshield, but it was very easy to exchange the car in San Francisco. QEEQ's service was also very timely and thorough. Kudos to them.

I read the rental policy several times. They require us to return the car with a full tank to avoid extra charges. However, the rental company imposed a prepayment for fuel when they authorized the card. No matter if you return the car with a full tank, they still charge this prepayment. Now, I'm trying to get this money back from the rental company, but it's been a month with no progress. Can’t the rental platform refund me first? Both the rental company and the rental platform refuse to reimburse me?

Why was I asked to pay another $175 upon arrival?