Very convenient.

The charges should not be non-refundable. On September 4th, we rented under order number 1006128509, but due to the inability to cross the border, we had to return the car early. Although we did not fulfill the contract, deducting the entire rental fee is unreasonable. It is understandable to impose an appropriate penalty, but withholding so much money is outrageous. A rental company of this international caliber shouldn't act like this.

Returned the car early around 6 a.m., staff were present for the inspection, which took only a minute. The deposit was refunded in about 10 minutes.

The vehicle was not well-maintained, the handbrake was almost useless, and it almost rolled down the hill in Mai Tai. The oil light would come on after a while, although the service was very warm and attentive.

The booking was for an automatic car, as was clearly stated on the confirmation but I received a manual car & Avis told me to take it up with Easyrentcars.

Why was I allowed to book an automatic car that was unavailable at Avis?