The most terrible experience I have ever had.

We were met very quickly at the airport and were able to pick up our car within only ten minutes. The service was efficient, polite and far exceeded expectations. The staff adapted to our needs with no hassle and we are really grateful for such amazing service at such a good price. Overall this was amazing value.

Helpful to have the chat option. Easy booking and no issues.

I cancelled my reservation because Green Motion asked for a 120 EUR insurance fee and they said if this money is not paid, the basic insurance doesn't cover almost anything, including a damage on the car in a parking place. This money is far beyond the renting fees of the car.

Car supposed to be an economy one. I got medium size.

The car was damaged a lot all around which is increasing the risk not notice some of them and when you return it to be charged for damage like i had before with them and got charged for 200 pounds. The other thing is that they charge me 20 euro for washing which for Poland is too much.

Everything from your side was excellent.

I have just been in contact with Green Motion Katowice Airport -Poland to discuss few issues I have come across renting car through this franchisee.   To begin with after I have returned the car on Saturday 26th January, I’ve received an email that apparently I am responsible for scratches on the roof, rear left door and front right door. Total charge for the damage is 1073,60 Euros. I have received photographs of the damages, however, none of the photographs has date and time stamp, which could be taken at any point in time.  When I raised it with the staff at GM Katowice he suggested to go into setting which obviously does not work as it shows me time when I downloaded the photos. The scratches looks as if they were made by automatic wash, parking a car at the property not a communal or street parking it’s impossible to make such a scratches, especially on the roof.   I was collecting the car in the middle of the night when the car still had a frost on, therefore unable to point more damages/scratches.   Second issue that I had was no windscreen wash, which I only realised driving down the motorway in Poland. Clearly the car was not serviced. I have purchased it myself to make sure I can travel safely. As somebody could imagine driving with dirty windscreen isn’t particularly safe especially during winter time.   Third issue was that the car was not cleaned inside. I have paid 10 euros for an option of returning a car without cleaning not for an option of receiving a car that wasn’t cleaned. I have made this clear to the staff at Katowice airport who suggested that this is not what I have paid for, therefore I assume I should not be expecting clean car anyway.   I deeply regret not washing the car myself as now it turns out that I am the one responsible for the damages that have occurred after I have returned it.   When I questioned why am I being charged such a high fee for the damages that a repair cannot cost as much I was told that t