The counter has two staff members and the airport wasn't crowded, so I could be attended to right away.

The staff member was very helpful and explained everything clearly. The process was very simple. As I had bought third-party insurance from QEEQ, they provided extra explanations. Overall, it was a good experience. I wanted a brightly colored car, but they didn't have one. They recommended upgrading to a small SUV for $5 a day, which was great.

When facing language barriers, the airport staff has room for improvement in proactively solving issues.

The counter staff and car inspection staff were very enthusiastic. Of course, they recommended other insurance options before we picked up the car, but when I politely declined, they immediately proceeded with the rental process and explained everything in detail. Very satisfied.

Efficient and well-organized process