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I never got the car. Service was refused because the only credit card i have was american express.

Reviewed: Tue, Jun 25, 2019
About GOLDCAR: 2.0 /10
It was explained to me that I cannot rent a car with American Express card because they are very easy to cancel payment, but then they start twisting my hands to pay full insurance on the same card. The amount of the insurance asked was 3 times more than the rental. Huge disappointment and 0 customer service.
Mini | Peugeot 107 2 Doors or similar

Relevant Reviews on GOLDCAR Malta Airport

Patrick

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Reviewed: Thu, Jun 22, 2017
About GOLDCAR: 2.0 /10
1. Overcharging. 2. When returning the car, I visited the airport counter the day before and was told by the staff that someone would be at the parking lot to collect the car at 6 AM. However, on the day of return, I waited until 6:30 AM and no one showed up.

R.Campbell-Carman

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Mini | Peugeot 107 2 Doors or similar
Reviewed: Thu, Jul 4, 2019
“Very quick and easy”
About GOLDCAR: 9.3 /10
Goldcar agents were very efficient and the check out of the car was quick and easy using their app solution to checking the car out rather than the paper form used by other hire companies.
About QEEQ: 10.0 /10
Booking platform easy to use.

Frankie

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Mini | Citroen DS 3 or similar
Reviewed: Tue, Jun 4, 2019
“Customer service were poor. Picked up the car slightly early and was charged over half the cost of t”
About GOLDCAR: 8.0 /10
Car was lovely and clean and brand new. Customer service in pick up was poor. Insisted on paying an early pick up charge even though the car was ready and waiting and I was only slightly over the allowed pick up time. one staff member said I could pick it up to 2 hrs early while another said it was 30 mins.
About QEEQ: 10.0 /10
Great service as I had to cancel and rebook my car due to travel changes.

H.Delbeke

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Mini | Peugeot 107 2 Doors or similar
Reviewed: Wed, Apr 24, 2019
“got scammed”
About GOLDCAR: 2.0 /10
they scammed me, claimed damage that was already there. also upgraded the damage tier to TIER2 scratch larger than 30 cm, scratch was 5 cm insurance payed back but gave me lots of paperwork
About QEEQ: 10.0 /10
easy booking process

Freddy

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Compact | Peugeot 2008 hatchback or similar
Reviewed: Wed, Apr 24, 2019
“it was not as good experience in stead of 2008 they gave us 108”
About GOLDCAR: 6.7 /10
it was not as good experience in stead of 2008 they gave us 108 then we had to go back and ask for another SUV even manual ,what happened didn't start again went back inside and got another vehicle not professional at all

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