Satisfied, no sales pitch. They waited for us until 11:45 PM.

Very good.

-พนักงานแจ้งว่าทางเราไม่ได้แจ้งเวลารับรถ ซึ่งได้ระบุตอนจองแล้วว่าจะรับรถ 22.30น ซึ่งบอกว่าถ้ารับรถเกินเวลา 23.00น จะคิดเงินเพิ่มอีก 500 บาท ดีที่เครื่องบินไม่ดีเลย์ ทำให้ไม่เสียเงินเพิ่ม

Request for extension before the original return day by phone call. Extension amount was agreed by both party. However, extra cost was charged when returning the car due to staff weakness of understanding English. Very disappointed to the staff at the front desk.

Drop off area, no staff. I called ahead to appointment the time to return. The staff told that I have to call 10 minutes before arriving. Absolutely, I could not call 10 minutes before arriving because I was driving and not supposed to make a call while I was driving. I got to the airport, so I had to find the ASAP staff. It took almost 30 minutes.