The front desk tried to charge extra fees multiple times, and their attitude was average.

Excellent

Standard level

The shuttle bus makes you lose patience. Even though we were waiting at the rental car shuttles spot, several buses just passed by without stopping. Totally frustrating. Called customer service but they were unhelpful and had no intention to resolve the issue. In the end, we had to take the Dollar shuttle.

They kept insisting that I buy additional insurance because the other party didn't have third-party coverage. I ended up buying it. The Chevrolet TAHOE was really hard to drive—no power, slow acceleration, not much space, with around 80,000 to 90,000 miles on it. The car got scratched in an LA parking lot. Luckily, I had purchased scratch insurance. After driving the Tahoe for a few days, there was an issue with the oil, so I switched to a Nissan Armada. The Armada was much better—more space and it had 4WD, also with around 80,000 to 90,000 miles on it. I would suggest not renting a Chevrolet. Driving it for 5 to 6 hours is really exhausting.