Pretty good.

We arrived at the car rental location in San Francisco at 11 o'clock. After checking the necessary documents, the counter staff gave us a manual and the keys. We went to the underground garage to pick up the car ourselves. We had booked a Chrysler 200 convertible, but to our surprise, we were upgraded for free to a yellow Camaro convertible. Really excited, thumbs up!

The drop off was very bad! No signs in the car park directing. Nothing to say where to drop keys. Managed to eventually find it our selves as the phone number given was not 24/7!! Very poor ending to what otherwise would have been a good experience.

Easy and straight forward. Only issue was not easy rent cars problem.

Like: The car, a Ford Fusion Hybrid, was an excellent, well-designed and maintained piece of equipment. Great car. Rate did not match the reservation rate (it was higher, due to "taxes and fees", but was quickly corrected, once I showed the printout and e-mail, which did include taxes and fees.
Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it.