Excellent

I ended up selecting several additional services based on the staff's recommendations, which led to extra charges beyond what I paid online through the Zuzuche platform.

High efficiency in processing the order, no waiting, straightforward.

1. The rental staff heavily promoted insurance, only mentioning the abbreviations, saying it was basic insurance. This made me think it was already included in the payment I made when booking, but after swiping my card, I realized it wasn't and ended up paying an extra $150. Later, they said it was because I wasn't a Florida resident and had to buy it. If this is true, the website should mention it, otherwise, the price displayed is misleading. It feels like a tactic to attract customers with low prices and then deceive them. 2. The rental staff also pushed for roadside assistance, scaring me by saying it would cost a lot if something like a flat tire happened, which made me buy it for $60. After having already spent an unexpected $150, I felt scammed and just wanted to end this ordeal quickly, so I unwillingly paid this fee too. 3. I was misled again when the staff said I couldn't pay tolls with cash when driving to Miami and had to buy a toll charge for over $50. However, I found out that it was indeed possible to pay tolls with cash during my journey. I also consulted with three locals, and while they weren't sure about the first issue, they confirmed that the second and third were unnecessary.

Realmente me dieron un upgrade porque el auto no estaba disponible

Like: Staff were super friendly, especially at the car pick up desk. Ms. Julie and Ms. Barbara at the Orlando International Airport car pick up desk went above and beyond to help me out.
Dislike: I had to exchange cars 3 times due to several problems, but finally got a nice car and was my problems were solved.