The car had some damages, which were recorded on paper—it felt quite old-fashioned. They also pushed insurance and fuel.

The service attitude was mediocre. Upon arrival, they claimed the reserved car model was unavailable and said I had to wait an hour. They suggested upgrading to get a car, but even after the upgrade, there was still no car. I ended up finding this vehicle in the parking lot, only then they couldn't refuse and let me drive off. I noticed other Chinese tourists were still waiting there.

The deposit refund process is indefinite, and picking up the car takes at least an hour.

Okay

They couldn't find my booking when I arrived so the process took longer than expected. It wasn't easy finding the pick up point at LAX