Our English is not very good, but the front desk staff was very friendly and helped us complete all the rental procedures. Their attitude was excellent, and this company is trustworthy.

I picked up the car at 8:30 AM, arrived half an hour early but there were still many people. I waited in line for over an hour and the staff were very impatient due to various reasons. It felt like there are always long lines no matter what time it is. Even when I returned the car at 9 PM, there were still many people in line.

Service was average. Although my Zuzuche order clearly included third-party insurance, Budget denied it and asked for an additional $14 per day. After contacting Zuzuche, it was confirmed that it was included, but I had the same issue with my next rental. I didn't bother to argue anymore.

Read a lot about how terrible they were in Miami but the experience was great !

No problems spot on

Car type reservation was not available, thus the company was forced to honor with an upgrade. Personnel at counter was not quite amiable probably caused by a reservation not done directly thru the company website, they can not find the reservation nor understood where was the reservation at the printed papers showing it, after a while, they finally noticed it.