Pick-up and return was okay, there was a shuttle right outside the airport, and the counter line was short. However, they overcharged me for gas (even though I returned the car with a full tank), which took a while to resolve. At pick-up, I was informed that the booked car didn't have supplementary liability insurance, which is essential in the US as it's needed in case of an accident. QEEQ's customer service confirmed this. I recommend QEEQ to alert customers about necessary insurance upfront. I also had to buy a 5-day ezpass for tolls, but only needed it for one day on the Washington-New York route. This wasn't clearly explained by QEEQ's customer service.

Couple of minor scratches and rear indicator block told garage attendant who made a note on pink sljip

Pick up experience couldn’t have been worse

Lots of paperwork that took a long time to process. Vehicle had noisy tires that sounded out of round. Needed new wiper blades.

I waited an excessive amount of time to get my car. Over an hour and a half. The staffing was very poor. When lunch time came the counter help went from 8 people to three. They should have had replacementS. The rest of the experience was fine but I will have to really consider whether Irent from Advantage again.