waited 30 minutes in line. did not have correct class of vehicle. tried to talk me into a more expensive vehicle. wound up taking a vehicle in a lower class than originally reserved.

waited over a hour to get waited on

Like: Quick friendly service
Dislike: Car had no power. Very slow for a Camry.

Like: This was the fastest car rent in my life. Everything was so easy and fast. The assistant showed really nice and professional so the whole experience was very pleasant. After a long flight, specially with jet lag, it is a nightmare when you have to deal with tons of "offers", "promotions" and "upgrades". For once, it was a bless having the car I chose when making the reservation. Not worse. Not better. Just right :-)