After arriving at the store, there were no staff members; I waited for an hour to pick up the car. They didn't provide any information about the highway; you need to buy a card in advance as it’s all card payment except for the far-left lane which has manual service. Additionally, the car had problems within two days. The air conditioning broke down at 34-35℃, and we were extremely hot without it! Contacting the company for a car exchange was very inconvenient—either no one answered the phone or they repeatedly needed to verify details like name, car number, and even asked for the car model?! It took a few hours to finally find a nearby branch through online research and get a replacement car. The new car was fine.

Pretty good, everyone was very friendly.

The entire process was very smooth.

Waited for a while during pick up as the counter is empty, the staff shares that my booking in their list was at 12pm but I stated 1130am and provide my flight detail. They are also unaware of my request for a child seat. So if the pick up is on time and with the childseat attached, it will be prefect.

Overall booking is smooth and received confirmation the next day.

Like: It was really nice experience to meet Hawk. Specially we met very kind and friendly staff 'Ben'. contact with Ben, If you want to enjoy good holiday.
Dislike: No idae. All good.