Very satisfied overall and worth sharing. Customer service intervention was timely. The previously rented car had some issues, and they upgraded the vehicle directly, which is commendable.

The car pickup was pretty relaxed, haha. We got to choose from several cars ourselves.

Good attitude, orderly queuing.

Unreasonable price increase! I chose to pay at the store, and then they added various charges. I told them my US credit card includes rental car insurance, but the female staff still forced me to buy additional insurance or I wouldn't be able to pick up the car. The original order was only over $400, but I ended up paying over $800! Contacted the rental car service customer support, but they couldn't resolve it. Finally switched to AVIS. Overall, a huge waste of time! Never go to Thrifty! The bad reviews online are true!

Friendly staff, but couldn't understand the road toll they were promoting.