The vehicle was in great condition and the staff were friendly.

The service was good, and picking up the car was quite convenient. However, the car wasn't very new, having already clocked 100,000 kilometers, but its condition was still acceptable.

Overall, it's quite good. We picked up the car at Melbourne International Airport; the store is about 10 minutes away from the airport with a shuttle service. The service was decent, although the receptionist's attitude wasn't great when she saw we were from China. The car was relatively new. The drop-off location is in the city center and easy to find with GPS. Overall, it was pretty good and reasonably priced, recommended.

My phone fell from jacket pocket in the shuttle bus. I didn't discover missing until after airport security. I rand East West and they made a special trip back to the airport drop zone to return it .

Cheaper to book on Qeeq than with East Coast direct. Very worth it. They will try to upsell insurance but that's ok so long as you explain you have your own. Though you'd need to put in a 1k AUD deposit by card. Got a lower end SUV however but all good.

Rebooked using the price drop protector. Super worth it.