Very satisfied, no upselling at all. Since the reserved car was unavailable, they upgraded us to the new Ford PUMA, which comes with CarPlay, Android Auto, heated seats, and a speed limiter. It's very convenient for city driving. The car was very new and clean, though the tire noise was quite noticeable. Because we drove to Germany, where there are unrestricted highways, we generally kept the speed around 170 km/h, which led to higher fuel consumption, approximately 8 liters per 100 km.

Booked a car from Budget, but at the location, Budget and Avis share the same counter. The car we got had the Avis logo. It was actually a hybrid Toyota Yaris, very new with only 2,000 kilometers on it and fuel-efficient. The car was equipped with CarPlay, making it easy to connect the phone for music and Google Maps navigation.

I have confidence in my driving skills, so I only purchased basic insurance. However, I was required to pay a fee of €143.37 when picking up the car. The staff explicitly told me this was a deposit. When I mentioned that other car rental companies usually require a deposit of €1000-1500, the staff said: 'We only require this much.' During the entire rental period, there were no accidents. However, I received an email stating that there was a scratch on the bumper, with a repair estimate of €170. If I accept the charge, they will deduct it from the deposit, and the rest will be waived. If not, they will charge the full repair cost later. This whole situation is filled with doubts, it seems that this rental company sets a trap for unsuspecting customers. Moreover, the said scratch is on the black plastic part of the bumper, and they did not provide a complete picture of the front of the car, only general and paint-damage photographs as we usually take.

It was actually Avis staff doing the rental for budget, but anyways everything went smoothly, when we finished with the documents we already had the car waiting for us so we could hit the road

Great app, easy to find the reservation details in app.

Like: Service was good quick checking
Dislike: Finding the location was not easy as the logo of the budget car was so small even the other rental cars office could not help me but at the end airport information desk helped