Very satisfied

The trunk space is large, perfect for 4 people with 4 standard 28-inch suitcases.

This experience wasn't great. We arrived at the store on the evening of the 15th, which was easy to find. However, during the car pickup process, the staff insisted that I present the original copy of my international driving permit. Before departure, I had repeatedly confirmed with the Zuzuche staff about the required documents, and all the information only mentioned the original driving license and an English notarized translation. To avoid potential issues with smaller local car rental companies, I specifically chose the more expensive EUROPCAR. Since other group members were waiting, we had no choice but to rent the car and leave the airport for the hotel. That night, I contacted Zuzuche staff, asking for assistance in coordinating the issue, but by 10 a.m. the following day, they still couldn't reach the local office. Feeling desperate, I went back to the airport for a final attempt. At the airport branch, a different staff member looked at my rental documents and started processing the car rental without asking any questions, even though the staff member who had rejected me the night before was at the adjacent counter and noticed me but made no comment. On the 16th, the staff assisting me tried to sell EUROPCAR insurance and informed me that my reserved automatic car was unavailable, and only manual cars were left. In order to continue with my trip, I had no choice but to accept it. Overall, the car pickup experience was very disappointing.

Everything went great

I used your customer service several times and was a quick and helpful answer. You surprised me very much both in price and in service. Thanks for everything.

Europcar counter staff was curt and inflexible to the point of being rude. I arrived at 7:45pm for my 8:30pm pick-up. I had buffered in some time in case of flight delay and also in case there was a queue to pick up and inspect the car. Counter staff insisted that she could only start entertaining me at 8:30pm and asked me to come back 45 mins later. For Budget/Avis early pick-up for up to an hour was no issue, which seems fair because if the customer is late for pickup the rental company does not have to honour the booking so most people turn up early. In fact she had offered me an upgrade option which she could process immediately at 7:45pm without having to wait which means the 8:30pm was only a tactic to make me upgrade and not has nothing to do with their pick up policy. She also hinted on processing my booking slowly if I did not take the upgrade. The service level should be consistent whether or not I took the upgrade, this was highly unprofessional behaviour. I was also given a Fiat500L instead of a Golf when I saw that there were at least 5 Golfs when I left the premises. I felt treated like a second class citizen because I had not booked directly with europcar and they did not hide it. Will only booked with Avis/Budget in the future when using this app. Europcar clearly does not really respect EasyRentCars compared to other apps like trip.com or Rentalcars with this staff’s attitude, I sincerely hope that changes overtime when the app gains more market share. you could get the sense that the staff is only motivated to cross sell more add-ons and not deliver on what the app already covers.