The place was a bit crowded, but the service attitude was excellent.

There were too few Fox shuttle buses, and it seemed like there was only one. Especially at night, we waited for about an hour and a half after arriving in Los Angeles before a shuttle finally came to pick us up. The experience was very poor, and the service awareness was incredibly lacking. If we hadn’t called customer service using a domestic VoIP service, we really wouldn’t have known how long we had to wait. We waited from 10:30 PM until 12:30 AM.

The deposit refund process is indefinite, and picking up the car takes at least an hour.

The local company Fox in Los Angeles is quite problematic. Europecar partners with Fox locally and they will try to charge you additional fees at pickup, telling you there are no cars available unless you pay more. There were many people at the door complaining about why they couldn't pick up their reserved cars. The staff explained that making a reservation only guarantees you can come to the store, not that you will get a car. Also, I returned the car with a full tank, but I was still charged over 20 USD.

Not recommended, the car is too old.