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High mileage rental vehicle with failing brakes exchanged for similar type

Reviewed: Tue, Jul 2, 2019
About FOX RENT A CAR: 7.0 /10
Initial wait at pick up of 40 minutes. Twenty more to pick up vehicle. Intermediate was a KIA Soul with over 60,000 miles, which soon produced brake noise. This deteriorated into serious brake issues. Roadside Assistance was the best part. George was truly helpful and followed up. Return of the vehicle required a trip of a 100 miles with worrisome brakes. Exchange was to same vehicle type with same amount of mileage and numerous dings. At return, the line at the pickup counter was even longer than when we first rented. This location needs more help on weekends.
About QEEQ: 8.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on FOX RENT A CAR Denver - International Airport

Brian S

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Sep 5, 2019
“Wait was too long for pick-up”
About FOX RENT A CAR: 8.7 /10
Waited over an hours once arrived at the pick up point...staff was helpful and accommodating. Pick up shuttle did not have working ac
About QEEQ: 10.0 /10
Yes and no

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Aug 29, 2019
About FOX RENT A CAR: 4.3 /10
Two people at the counter 40 people in line 1st two cars were unacceptable came back the next day and got a decent car. Only excepted the second car the night before because they ran out of cars!

R.Weed

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Compact SUV | Kia Sportage or similar
Reviewed: Tue, Jul 30, 2019
“The website is easy to navigate. I wish I could see all of the available options (rental vehicles)”
About FOX RENT A CAR: 9.3 /10
Very helpful staff member. The staff members dealt with some customers ahead of us that took longer so it slowed down the process of checking-out.
About QEEQ: 8.0 /10
It was good and I think saved us some money. The vehicle was nice.

L.Barron

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Compact | Nissan Versa or similar
Reviewed: Fri, Jun 28, 2019
About FOX RENT A CAR: 7.7 /10
The only complaint we have about Fox car rental is the wait time ! We waited over 40 min to get to the counter. We have rented cars from other companies and have never had the long wait !

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Full Size | Chevrolet Impala or similar
Reviewed: Tue, Apr 16, 2019
“ehhh okkk”
About FOX RENT A CAR: 4.3 /10
Front desk staff at Denver is almost always crappy, car had smoker smell and the shuttle service takes to long at pick up at DIA

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