Staff not friendly, can’t tell the difference between white and grey colours. Staff slow to give service. No compilation for waiting for waiting a total of 2 hours for shuttle.

Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using. Overall a good experience. I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed! Fortunately, I was 30 minutes early, but that was also noted that I was early!

Like: Give us an upgraded car for no extra price due to what they had available. Fairly priced.
Dislike: Wait time. Was worried about being late for my plane.

Like: Was very easy and smooth transaction.
Dislike: That i couldn't stay in it longer.

Like: Route were very professional from the point of picking us up from airport till dropping us off. They didn't try to up sell rather asked if i want an upgrade for free, car was clean and everything worked out well. Will use them again in future.