Great - no issues with Routes

Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.

I was never picked up and was charged

The staff at the counter was great courteous, friendly and capable. The shuttle driver was great offering help answering question and providing recommendations on attractions Great staff

Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using. Overall a good experience. I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed! Fortunately, I was 30 minutes early, but that was also noted that I was early!

Like: Staff was very nice, efficient and helpful. we were also able to upgrade without paying an arm and a leg.