1. There were too few staff members at the pickup location, and the line was extremely long, taking more than an hour to get through. 2. We reserved a car for 9 AM, but when it was finally our turn, they said there were no cars available and told us to wait without indicating how long it would take. We have rented cars through this platform many times and have never encountered such a situation before. 3. The contract we received from the platform stated 'zero payment at the store,' but the car rental company demanded additional fees. Due to language barriers, we had to go back and forth with the platform for a long time to resolve the issue, wasting a lot of time.

1. The luggage capacity information provided during vehicle booking did not match the actual vehicle of the same class upon pickup. 2. The fees charged at pickup differed from what was displayed on the app, and on-site communication failed, ultimately requiring resolution through the rental platform. These two issues wasted an entire morning trying to coordinate, with no successful resolution.

Very good

After returning the car, we took a bus. I specifically mentioned I needed to go to the terminal and take the Hilton hotel shuttle bus. However, as soon as the female driver left the return area, she told us to get off and walk. We walked straight through two traffic lights and then turned left before reaching the hotel. Thankfully, we didn’t have large suitcases, but we still carried four bags and had a child with us. She could’ve dropped us off at the Hilton hotel entrance or even at the terminal, but instead, she made us walk a kilometer late at night! What right does she have to decide for us and make us walk—especially for such a long distance? This is unacceptable and incredibly inconsiderate!

The girl who we pick dates car up from was super friendly and helpful. We requested a Mustang and she was able to arrange that but we had to wait a couple of hours because all they had available at that moment was a Camero but we wanted the Mustang