Enjoyed car that was in decent condition but the shuttle bus was unpleasant due to broken a/c

Excellent service

Every think was ok

Exelante

The staff was friendly at check-out and helped me to get a more comfortable car for not much more money than I was originally paying, but they did not explain that the surcharge for having Fox Rent A Car fill the gas tank was 30% tax. The fuel was astronomically more expensive than if I had filled up the tank myself! And, when I dropped off the car, the lady who checked me out was not able to explain the details of my additional charges on my bill so she sent me over to another man at the check-out counter. He looked and acted very perturbed by everything I asked about, when trying to get clarification of the charges on my bill. I also had to fill out an incident report for a cracked windshield from a rock that flew up from another car. I wasn’t very happy to get a bill for almost $500 for a cracked windshield that I could not have prevented from happening.

Counter staff was very helpful.

Very easy to use.

There was one counter open servicing customers when we arrived to pick up car. I stood in line for 30 min. another agent showed up as I reached the first counter.