Mediocre service.

Initially, they gave us a car without a front license plate and not the model I had booked. Later, the patrolling staff at the car park noticed and said it was unusable, asked the service staff to switch, and we were told there were no cars at that spot. Finally, albeit reluctantly, the receptionist gave us the car model we had booked.

Car broke down. Battery flat and warnings up on dashboard. Tried to call Budget road side assistance but got nowhere. Tried to call drop off point but no response. Couldn’t get the car back on time because of this. Ended up paying someone to jump start me and finally got the car to an alternate drop off point. Fella there was very helpful.

Yes

A bit long time of waiting to pick up the car, above one hour of waiting in the queue

pick-up counter staff not informative. service not applied for (road safety net) was added to the bill without notice. CHECK the rental agreement!!!

easy, fast, and competent service and booking procedure. You have my full confidence.