Not bad

Very poor customer service and very rude. Very long waits with only a couple of people in line. Wouldn’t recommend to anybody.

Easy booking

The personal that attended to us were so kindless and the give us a better car than we had hired for the same price. They advised to us to use hire the machine to pay tolls directly....it was a great idea !!!!

The platform worked very good. Everything perfect. Next time probably we´ll use again. We´ll recomend it to friends.

We waited about an hour for pick up at the airport. About another hour to get the rental process complete. Staff was helpful but very busy. Drop off and wait for shuttle back to airport was great.

Routes? Who is Routes? They were no shows at the airport and couldn't be reached by phone (and somehow expected me to pay for the booking regardless!). Scam artists

We waited for over an hour to be picked up at the airport. I called several times, but the call wasn't answered each time. As you can imagine, this was a bit distressing on arriving in a foreign country. The car itself was fine, apart from one of the tires was inflated to only 21psi, the others were 46psi. I didn't notice this until we started driving so I had to inflate this twice during the car hire. The brakes on the car were quite poor as well. Routes attempted to sell us a car toll sticker for $12 a day, saying that there were many toll roads in Orlando. We didn't have to pay a single toll, despite driving every day of our holidays.