Issues with Hertz office in Cancun regarding insurance policies- please refer to my extensive email correspondence with your customer service officers

Excellent - especially regarding the problems I encountered with the Hertz Cancun office

Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz

Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz. The price drop check worked as I was hoping and I got a refund of a small amount. It was a good discovery.

Très bonne véhicule. Pourtant, à la réception, il y avait trop d'attente pour finalement recevoir la véhicule et il y avait des charges surprises (frais excessif pour 2e conducteur et dépôt pour essence--le dépôt était remboursé à la fin).

Très bonne expérience pour trouver une bonne véhicule à un bon prix.

The car was not the one we choose, so the insurance was more expensive. The car was delivered 1h after the rental agreement. The interior of the car was very dirty.

They told me that all the coverage y had with EasyRentCars it didn’t work, so I had to pay doble for the coverages.

Is ok