Great car, horrible customer service at Europcar.

Had an awful experience with their roadside assistance and some of the customer service staff over the phone. Was not explained in a lot of detail how to use an electric car, despite letting staff know it was my first time. Was given a pamphlet, however the process of using the charging ports was horrible. Needed to ask for help on the street in Bologna as I was stranded for hours. Staff over the phone told me roadside assistance could not help me until the morning as nothing was available. Was told to 'ask someone on the street' for help, hung up on twice when I told them I did not speak Italian, and got told there was nothing they could do. I did speak to one man who was helpful (Vard), however the towtruck that was ordered for me did not come in the expected time slot, and I was only able to get the car working from kind strangers on the street.

Booking process and level of insurance provided through site was fine.