Car good but need a smoking ban or surcharge

Overall satisfied

I reserved a BMW X5 but got a Volvo XC60 instead. Maybe there were fewer cars available, but I booked well in advance.

The staff were very efficient during the process. When I didn't know how to return the car, they patiently explained it to me. The service attitude was great.

The staff were very friendly.

A map showing where the car is located would really help we spent ages lookING for the car. Although my fault I was so busy looking up at numbers that I missed a step by the lifts and pushed my father in the wheelchair over the step (although it has a tape it is faded and if looking up is very easy to miss) and he fell out and banged his head. Why does the alamo sector have a reverse numbering scheme to the rest of the whole parking lot.