Not a great experience due to overcharging unnecessarily

The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

Satisfied

It was great. Since we were a group of five, we booked a large car. The Volvo we reserved wasn’t available, so we got a Peugeot 408 sport model instead. It worked out fine as it was also a new car. Be sure to read more tips and experiences in the review section. Before departure, follow Avis's email to register your personal and credit card details. When you reach the pickup point, you can verify your passport and get the keys without any hassle. The process was incredibly smooth.