Quick and easy booking process with good customer service at both ends of the trip

Very satisfied

There are usually not many people when I visit, and the queue takes about ten minutes to complete the procedures. The pickup location is outside the airport; you need to call customer service to request a shuttle bus and wait at the designated location. Waiting for the shuttle bus takes more than half an hour. A neighboring rental company mentioned that they dispatch buses roughly once per hour. Apart from the long shuttle wait time, everything else was good. During the rental period, our car experienced some minor issues, so we switched cars twice. The customer service team was quick and efficient in addressing the issue. Just a reminder: make sure to refuel the car before returning it, as the fuel surcharge is 4 AUD/L, which is quite expensive!

Very friendly and quick process.

Love the app. It made it easy to remember important information about rental company such as: name of rental company, dates, times, pick up location etc. I will use for many years to come.

The rental company is not at the airport and requires a shuttle bus. My son accidentally left his phone on the shuttle, but the rental company's staff found it and kept it safe. Very grateful!

Paint on car had some bits missing but inside was lovely and clean. Super easy and quick pick up and drop off. Highly recommended.