It was good experience

It was Black Friday, and I didn't have a reservation, so they upgraded me to a full-size SUV at no extra cost. Due to language barriers, I was still convinced to buy some unnecessary insurance. Sigh!!!

Had no problems in picking up or dropping off car. Staff were polite and helpful. There was an assumption that I'd want their extra insurance and not return car with full tank of fuel, but when I said no it was accepted immediately. All in all very satisfactory experience.

Best price and value, easy ordering, documentation very clear - what else would I need. Excellent Couldn't download their app!

Very quick to pick up car. As advised by EasyRentCars, they tried to sell us extra insurance and even claimed the insurance we purchased through EasyRentCars was invalid. They also made us pre-buy toll roads as they said it would be cheaper and hard to avoid driving on them based on our route. However, we never drove on a tolls road so that was a waste of money.

Very easy and smooth process, cheaper than competitors.

We were given a car that was much nicer than the one we rented. A very nice surprise!